General
1. Do you have a showroom?
We’re an online-only business, so our showroom consists of our website, where all of our current designs are displayed. Please contact us if you have any questions about our products - we'd love to hear from you!
Products and product inclusions
2. Does your stationery come with envelopes?
All of our note cards, greeting cards and invitations are sold with envelopes that are included in the price of the product.
3. How is your stationery printed?
All of our designs are printed using the latest digital or offset printing presses in Sydney to ensure our stationery is of the highest quality.
4. Do you have other fonts and colours that I can choose from?
Alternate fonts and colours are available for all of our custom designed products as well as for our Signature Wedding Stationery range.
5. Can I change the wording?
For our Signature Wedding Stationery range, we are happy for you to suggest different wording to truly make the invitation unique to you.
6. Can I have my invitations personalised with my guests' names?
We are happy to personalise your stationery with your guests' names for a small fee. Please see our Pricing and Payment page for the costs associated with personalisation.
7. Do you have matching accessories for your invitation ranges?
Our Signature Wedding Stationery range comes with a wide variety of coordinating stationery to perfectly compliment each invitation. Matching accessories include save the date cards, reply cards, place cards, registry cards, order of service booklet covers, menus and thank-you cards.
For more information on these products, make sure you express your interest when you contact us to order one of our designs.
Ordering & Payment
8. How far in advance should I place my order?
Please see our Delivery section for the estimated time it should take for your products to arrive at your door after full payment has been received.
For custom designs, due to the time-consuming nature of the bespoke process, we recommend ordering at least 4 months in advance of when you require your stationery.
9. Is there a minimum number I have to order?
There is no minimum order required for our greeting cards, note cards, gift tags or paper gifts - you can order one or as many as you like!
For our wedding stationery ranges and custom designed products, a minimum order of 30 pieces applies.
10. Do you send out samples?
Yes we do and in fact, we encourage you to order them so you can see the quality of our work first-hand. To purchase a sample invitation, visit our online store to place an order or send us an email, making sure you note the name of the design you're interested in.
All sample invitations cost $8 and include the invitation requested, as well as a matching envelope.
11. I’m ordering invitations; should I order extras for spares?
We recommend ordering enough invitations for your guest list and then adding another 5-10 blank invitations on top of that. This will cover you for last minute additions to the guest list.
|
12. What happens after I place my order?
For products ordered through our shopping cart, once you’ve placed an order, you'll get an email to let you know we have received it. We'll start processing your order as soon as we have received your payment. Depending on the amount and type of stationery you’ve ordered, there may be some variation in delivery times. Please visit our Delivery page to see when you can expect your products to arrive.
For custom designed products and our Signature Wedding Stationery range, once you email us with your request, we will get back to you within 3 business days via email. We will then arrange a complimentary meeting or organise a time for a phone call to further discuss your requirements. If you wish to progress with us, we will send you a quote for your order. At this point in time, we require a deposit to secure your booking and materials. No refunds or cancellations are possible after payment has been received.
After receiving your deposit, we will create some draft designs/layouts for you to choose from; these designs will emailed to you as pdfs. Upon receiving your draft designs, you are welcome to request up to 3-5 rounds of changes to the concepts in order to get your design just right. Once you're entirely happy with the concept for your stationery, we will send you a final proof for sign-off before sending the design to print. Review this proof carefully - if you're satisfied with how it looks you will be required to send through your approval in writing or by email. When we have received your approval, we will begin constructing the full order. Any changes you may require after this stage will incur an extra fee so please make sure you check the proof carefully for grammar and spelling before giving your final approval.
For more information on the design process, please visit our How to Order page.
13. Is it possible for you to rush my order through quicker?
If you would like your order to arrive faster than specified in our delivery times, please contact us. We will try our best to accommodate rush orders, but this will depend on the amount of work we already have at the time and the requirements of your order.
Delivery
14. Do you deliver internationally?
At the present time, we mainly sell and deliver products within Australia. However, if you're interested in our designs and are overseas, please contact us! We'd love to hear from you and would be happy to arrange international delivery on a case-by-case basis.
Cancellations & Refunds
15. Can I cancel an order?
Please let us know immediately if you need to change or cancel an order and we will try to accommodate your request. If we haven't already started processing your order, we will gladly change or cancel it at no charge. If processing has already begun, changes may not be possible and cancellations will incur a fee, based on how far your order has progressed.
Due to the nature of our custom designed products, orders of these items cannot be cancelled once full payment has been received.
16. What is your refund policy?
If you are dissatisfied with your order, please contact us within 7 days of receipt and we will endeavour to find a solution. We will gladly provide refunds for valid reasons (such as the receipt of a faulty product), however we will not provide refunds for change of mind.
Custom designs and items in our Signature Wedding Stationery collection are non-refundable due to the nature of the product.
17. What if there is a mistake on my order?
If an error is made on behalf of us, we will reprint and resend your order free of charge. However, for custom designs, any errors that have been approved for printing by you will be reprinted at a cost to you.
|
